1. Satisfaction Guarantee
At PREMIUM UK , we want to ensure that you are 100% happy with your purchase. We offer a 7-day money-back guarantee for all new subscriptions if our technical support team cannot resolve your issue.
2. Eligibility for a Refund
We will issue a full refund under the following circumstances:
- If the service is completely non-functional on your device and our support team could not fix the problem.
- If you were charged multiple times for the same service due to a technical error.
- If you request a cancellation within 24 hours of purchase without activating the account.
3. Non-Refundable Situations
Please note that refunds may not be granted in the following cases:
- If you simply changed your mind after activating and using the service.
- If the issue is related to your slow internet connection (we recommend at least 20 Mbps for 4K streaming).
- If you provided the wrong MAC address or device details during checkout.
- If you are unable to set up the service due to your own lack of technical knowledge and refuse our assistance.
4. How to Request a Refund
To request a refund, please contact our support team with your order number and a brief description of the issue. We aim to respond within 24 hours.
5. Processing Time
Once your refund is approved, it will be processed immediately. Depending on your bank or payment provider, it may take 5-10 business days for the funds to appear in your account.